Last updated: August 2026 · Telkoa Technologies Ltd ("Telkoa", "we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you visit telkoa.com, engage with us, or use our services. It is intended to comply with the UK General Data Protection Regulation (UK GDPR), the EU GDPR, and applicable data protection laws.
1. Who we are
Data Controller: Telkoa Technologies Ltd, Liverpool Science Park, 131 Mount Pleasant, Liverpool, Merseyside, L3 5TF, United Kingdom. Company No. 12328542, registered in England & Wales. Contact: legal@telkoa.com.
2. Scope of this policy
This Privacy Policy applies to visitors to our website; business contacts, prospects, partners, and customers; and individuals interacting with us for sales, marketing, support, or commercial discussions.
This policy does not apply to end-users of our customers’ SIMs, devices, or networks. Telkoa acts as a technology provider to telecom operators and connectivity providers and does not directly control subscriber relationships. Where Telkoa processes data on behalf of a customer, it does so as a data processor under a Data Processing Agreement.
3. Information we collect
Provided voluntarily: name, job title, company name; business email address and phone number; messages submitted via contact forms or email; information shared during meetings, demos, or commercial discussions.
Collected automatically: IP address, browser type and version, operating system, pages visited and time spent, referring website. This data is collected using cookies and similar technologies — see our Cookie Policy. We use Google Analytics 4 for website analytics, subject to your cookie consent.
From third parties: business contact information from industry events and conferences, professional networks (e.g. LinkedIn), and partners or referrals.
4. How we use your information
We use personal data for: responding to enquiries and requests; business development, sales, and partnership discussions; providing product information, demos, or proposals; contractual and pre-contractual communications; improving our website and services; and legal, regulatory, and compliance purposes. We do not sell personal data.
5. Legal bases for processing
We process personal data under: legitimate interests (B2B communications, business development); consent (where explicitly required, e.g. marketing emails and analytics cookies); contractual necessity (to enter or perform a contract); and legal obligations (compliance with law).
6. Data sharing and disclosure
We may share personal data with: service providers (e.g. hosting, analytics, CRM tools); professional advisers (legal, accounting); business partners where relevant to a commercial engagement; and authorities where required by law. All third parties are required to process data securely and lawfully.
7. International data transfers
Some of our service providers may process data outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place, such as adequacy decisions, Standard Contractual Clauses (SCCs), or equivalent legal protections.
8. Data retention
We retain personal data only for as long as necessary for business relationship management, to meet legal and regulatory requirements, or to resolve disputes and enforce agreements. When no longer required, data is securely deleted or anonymised.
9. Cookies and tracking technologies
Our website uses cookies to ensure proper functionality and — with your consent — to analyse traffic and usage patterns. We do not use advertising trackers. You can manage preferences via the cookie banner or your browser settings. Full details: Cookie Policy.
10. Data security
We implement appropriate technical and organisational measures to protect personal data, including access controls, secure infrastructure, encryption where appropriate, and internal data handling policies.
11. Your rights
Under data protection laws, you have the right to: access your personal data; request correction or deletion; restrict or object to processing; withdraw consent (where applicable); request data portability; and lodge a complaint with the UK Information Commissioner’s Office (ICO). Requests can be made by emailing legal@telkoa.com.
12. Third-party websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.
13. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated date shown at the top.
14. Contact us
legal@telkoa.com · Telkoa Technologies Ltd, Liverpool Science Park, 131 Mount Pleasant, Liverpool, L3 5TF, United Kingdom.